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Terms of Service

Last updated: October 5, 2026

Who we are

DHM (The Digital Home Manual) is operated by Digital Home Manual LLC, the operator of digitalhomemanual.com and app.digitalhomemanual.com. For any question about these terms, billing, or your account, email admin@digitalhomemanual.com.

Acceptance

By creating an account or using DHM (The Digital Home Manual), you agree to these Terms of Service. If you do not agree, please do not use the service.

Your account

You are responsible for the activity on your account and for keeping your login credentials confidential. We strongly recommend a unique password and turning on two-step sign-in from your Profile page. Notify us promptly of any unauthorized use.

Your content

You retain ownership of the property, room, item, document, and tradesperson information you add to DHM. You grant us a limited license to store and process this content solely to provide the service to you.

Subscriptions and automatic renewal

Paid plans are subscriptions. Your plan renews automatically at the end of each billing period — monthly for monthly plans, yearly for annual plans — and the payment method on file is charged the then-current price for your plan until you cancel. Payments are processed by Stripe.

Cancelling

You can cancel at any time from your Profile page: open Profile, choose Manage billing, and cancel your subscription in the secure Stripe billing portal. Cancelling stops future renewals, and you will not be charged again. You keep access to your plan until the end of the period you have already paid for. You can also email admin@digitalhomemanual.com and we will cancel it for you.

Refunds

Annual plans may be cancelled for a full refund within 30 days of purchase, no questions asked. Monthly plans are not refunded, but you can cancel at any time and will not be charged again. Subscriptions renew automatically until cancelled, and you can cancel at any time from your Profile page. To request a refund on an annual plan, email admin@digitalhomemanual.com within that 30-day window.

Acceptable use

Do not use DHM to upload unlawful content, infringe others' rights, or attempt to disrupt or gain unauthorized access to the service.

Disclaimers

DHM is provided "as is" without warranties of any kind. We do not guarantee that the service will be uninterrupted, error-free, or that stored records will always be available.

Ask DHM answers, maintenance schedules and recommended replacement intervals are general guidance only, not professional advice. For electrical, gas, roofing, structural or any other potentially dangerous work, please call a licensed professional.

Limitation of liability

To the maximum extent permitted by law, DHM and its operators are not liable for any indirect, incidental, or consequential damages arising from your use of the service.

Governing law

These terms are governed by the laws of the State of North Carolina, without regard to its conflict-of-law rules. Any dispute will be handled in the state or federal courts located in North Carolina, unless the law where you live requires otherwise.

The service

DHM is a digital home manual. It lets you record properties, rooms, items, documents, photos, videos and voice notes; keep maintenance schedules and receive reminder emails; save emergency contacts and tradespeople and send them alerts; collect ideas and Pinterest saves; ask questions in Ask DHM; dictate text by voice; and share selected records through links. Features may change, improve or be retired over time.

Eligibility

You must be at least 18 years old and able to form a binding contract to use DHM. If you use DHM on behalf of a business, you confirm you are authorized to accept these terms for it.

Plans, free access and testers

We may offer free, demo, tester or complimentary access at our discretion. That access can be changed or ended, and does not include any refund rights. Each paid plan includes a set number of properties; if you move to a smaller plan, you may need to remove properties to stay within its limit.

Plan changes and pricing

When you upgrade or downgrade, the change usually takes effect right away and the price difference is prorated on your next bill. We may change prices with advance notice by email; new prices apply from your next renewal, and you can cancel before then.

Shared links and household members

You decide what to share. Anyone who has a share link can view what it shows without signing in, so share links only with people you trust and turn sharing off when it is no longer needed. You are responsible for anyone you invite or share with.

Emergency contacts and alerts

Only save contacts who have agreed to hear from you. Alerts are sent by email as a convenience and may be delayed or not delivered. DHM is not an emergency service: in an emergency, always call 911 or your local emergency number first.

Reminders

Maintenance reminders and recommended replacement intervals are estimates based on general guidance and the details you provide, including optional local air-quality and pollen data. They may not suit your home, equipment or warranty. Always follow the manufacturer's instructions.

Voice dictation and AI features

Dictation turns your speech into text using an automated service and may make mistakes, so please review the text before saving. Ask DHM answers come from a curated library and may not cover your situation. Do not rely on DHM for medical, legal, electrical, gas, structural or safety decisions.

Third-party content and services

DHM uses outside services, including Stripe for payments, email delivery, hosting, speech-to-text and a public weather service. Pinterest images and other linked content belong to their owners; save only content you are allowed to use. We are not responsible for third-party sites or services.

Our intellectual property

The DHM name, logo, design, software and Ask DHM library belong to Digital Home Manual LLC. You may not copy, resell, reverse engineer or scrape the service, or use automated tools to access it, without written permission.

Feedback

If you send us ideas or suggestions, we may use them to improve DHM without any obligation to you.

Suspension and termination

You can delete your account at any time from your Profile page. We may suspend or close accounts that break these terms, fail to pay, or put other members or the service at risk. Sections that by their nature should continue, such as ownership, disclaimers, liability limits and governing law, survive termination.

Indemnity

You agree to cover Digital Home Manual LLC against claims, losses and costs arising from your content, your misuse of the service, or your breach of these terms.

Informal dispute resolution

Before filing any claim, please email admin@digitalhomemanual.com and give us 30 days to try to resolve it informally. Most concerns can be fixed quickly this way.

General

These terms, together with our Privacy Policy, are the entire agreement between you and us about DHM. If any part is found unenforceable, the rest stays in effect. Our failure to enforce a provision is not a waiver. You may not transfer your account without our consent; we may transfer these terms as part of a sale or reorganization of our business.

Changes

We may update these terms from time to time. Continued use of DHM after changes take effect constitutes acceptance of the updated terms.

Contact

Digital Home Manual LLC — admin@digitalhomemanual.com.

© 2026 Digital Home Manual LLC. All rights reserved.